SALT LAKE CITY, UT — April 7, 2016 — TechnaGlass, a regional leader in the automotive glass repair and replacement industry, announces a partnership agreement with Satmetrix, the co-creator of the Net Promoter® methodology and global leader in providing solutions for managing and improving overall customer experience. TechnaGlass will deploy Satmetrix’s proven methodology and software to further improve the experience it provides to its customers.
The integration of Satmetrix software will enable TechnaGlass to further improve the customer journey and overall service experience. This innovative approach will provide a scalable platform for TechnaGlass to improve customer relations, capitalize on positive word-of-mouth and drive retention.
“Satmetrix has become the proven, global standard for measuring and transforming the quality of the consumer experience,” said Troy Mason, CEO of TechnaGlass. ”By implementing Satmetrix processes and software into our business, we will enable our people to develop new ways to deliver on our brand promise. This will further increase consumer loyalty to the TechnaGlass brand and also provide a customer-focused, operating platform for our new markets.”
TechnaGlass is currently operating in eight states and plans to expand substantially through 2016, increasing both the number of customers in existing markets and penetrating new geographic markets. TechnaGlass has serviced over 2 million customers since its inception over 25 years ago, by providing a customer-focused experience and guaranteeing the workmanship behind its services.
“We are pleased to partner with TechnaGlass to improve their business practices,” said Richard Owen, CEO of Satmetrix. “TechnaGlass has a sincere passion for delighting its customers and supporting its people to reach that objective. We are confident our software will enable TechnaGlass to drive sustainable growth by creating more and more delighted customers.”
Satmetrix is the leading global provider of cloud-based software for managing and improving overall customer experience. As co-creator of the Net Promoter® methodology, Satmetrix combines unrivalled NPS expertise with a powerful, yet cost-effective SaaS-based software solution to provide continuous, actionable, 360-degree customer insights. With more than 1,000 deployments in 40+ languages, Satmetrix provides a holistic view of the customer experience and the necessary expertise to help accelerate customer experience program success. For more information, visit www.Satmetrix.com.
Now in its 25th year, TechnaGlass has grown from a small family auto glass company to become one of the largest regional, auto glass repair and replacement companies in the United States. TechnaGlass is committed to delighting its customers and providing a safe and high quality installation experience. TechnaGlass uses OEM materials and adheres to AGRSS (Auto Glass Repair Safety Standard), which is the accepted industry benchmark. For more information visit: www.technaglass.com.